Tuesday, November 26, 2013

My Adventures With Door-to-Door Solicitors.

I understand the need for direct marketing to peoples' homes.  I've worked in sales, although not the kind that has me going door-to-door, thank Zeus. As much as I find it annoying when someone shows up at my door unsolicited, I also know it's a tough job and try not to be rude when dismissing them. 

All that changes, however, when they keep coming back.  If I have sent you away at least twice, telling you I have no interest in your product or service, you have no reason to return to my door. Yet, one local cable company has been doing just that for well over a year now. Last week, I finally had enough and decided to put a stop to it once and for all.

Below is the email I sent this company and the series of replies they sent me:

I am requesting that your company stop sending solicitors to our door. This is occurring on a weekly basis and is extremely disruptive. My wife has a heart condition and does not need to have it set off by some clipboard jockey banging on our door like an angry cop. We have informed your field reps each time we are not interested for a year straight. When will the subtle hint sink in? Stop coming to our house or we will consider this harassment and pursue legal solutions.

First reply:

Hello,

This is an automated reply to acknowledge that we received your email inquiry. It is our goal to reply to your request within 24 hours.

Our Promise to you shows that we are committed to providing the level of service our customers have come to expect. We appreciate you taking the time to write us and we will respond soon. Thank you for contacting (Company Name Omitted)
 
Second reply (30 minutes later):

Dear Christopher,
Thank you for taking the time to contact the e-Care Customer Support Team of ______ My name is Teresa, and I will be pleased to assist you with your request from solicitations from _____. I can certainly appreciate your frustration regarding this matter. I have sent off an e-mail to our Billing Support Department, to cease this solicitation from happening.
If you have any further questions or concerns, please do not hesitate to contact _____Have a great day!

Sincerely,
Teresa H
eCare Specialist
 
Third and Final Reply:
 
(Later that Night)
 
Dear Christopher,
Thank you for emailing _____ my name is Aaron, an eCare Specialist for _____ We appreciate you taking the time out of your day to contact us regarding sales agents visiting your home.
I'm very sorry for the disruption these visits have caused you and your wife. I can understand that with the medical concerns you mention why it is so important that this solicitation end.
I've sent a ticket to our billing support department to advise of the need to stop these visits. As they handle issues relating to the serviceability of addresses they should be able to note on the location information for your address that no in-person solicitation should be done at that location.
I'd very much like to thank you for taking the time to contact us regarding the on-going undesired solicitation. Should you require any additional assistance with this or any other concern, please do not hesitate to email us again or contact us by chat or by phone at ________

Sincerely,
Aaron
E-Care Customer Support
 
 
 
 

No comments: